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Frequently Asked Questions

-Frequently asked questions -


Who will be cleaning my home?

Detroit Maid values your time and space and provides highly trained cleaning professionals for all appointments.  Your assigned team member will not eat, drink, smoke or operate appliances while inside your home or office. 

Do I need to provide cleaning equipment and products?

We provide all cleaning equipment and products. If you have a special cleaning product that you would like for us to use, please be sure to contact us in advance, so that we can properly instruct your team member.

What should I do with my pets during the cleaning?

If you have pets, we ask that you prevent them from entering the areas that we clean. For sanitary and safety reasons our teams are not permitted to clean flea infested spaces or pick up animal excrement.

How do I schedule an appointment?

It’s simple, visit the scheduling page to review packages that best fit your space and budget and select an appointment time from the calendar that works for you. After completing your booking, you will receive an email confirmation with appointment details. 

What is Green Seal? What are the benefits of using these certified products?

Green Seal, Inc, a premier independent eco label in the U.S. that has been identifying products that protect people and the environment from toxic chemicals and noxious fumes since 1989, has developed comprehensive standards for environmentally preferable cleaners. Green Seal Certified® products reduce impact on the environment and your health and are a preferred option when choosing cleaning services.

Do I need to be home during the cleaning?

Absolutely not. In fact, most of our customers prefer not to be present when we clean!

How do I pay for my cleaning appointment?

After booking your appointment online or on the Detroit Maid app, payment is collected via PayPal, where all major credit cards are accepted. 

Is there a fee if I cancel?

If you wish to cancel or reschedule a cleaning appointment, at least 48 business hours' notice  is required. We must adhere strictly to this policy in order to prevent lost wages for your cleaner. If a cleaning appointment is cancelled less than 48 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that cleaning's cost will be charged. 


Didn’t see your question?

A representative from Detroit Maid will be happy to answer any questions you may have. Feel free to call us now at 313.444.2027.